Frequently Asked Questions
Everything you need to know about our premium wool essentials.
What is the best way to care for my wool garments?
To maintain the longevity of your Woolly items, we recommend machine washing on a cold, gentle cycle with wool-safe detergent. Lay flat to dry and avoid using bleach or fabric softeners.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small shipping fee.
Is your wool ethically sourced?
Yes, we only use ZQ-certified or equivalent ethically sourced Merino wool, ensuring high standards for animal welfare, environmental sustainability, and social responsibility.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific destination.
How do I know which size to order?
Each product page features a detailed size guide with body measurements. Our clothing is designed with an athletic fit; if you prefer a looser feel, we recommend sizing up.